Durga saree

1. All products are sold under a strict no return and no exchange policy once delivered.

2. Customers must record a clear, uninterrupted unboxing video to report any damaged, wrong, or missing items.

3. No complaints or claims will be accepted without a valid opening video as proof.

4. Any issue must be reported within 24 hours of delivery via email (contact@pratyushstore.com) with the opening video attached.

5. After verification of the issue, a suitable resolution will be provided if the claim is found genuine.

6. Delivery timelines may vary based on location, and customer support queries are addressed within 24–48 working hours.